Terms & Conditions

We offer two ways of working, described in full on our pricing pages:

• Setup & Consulting — a one-time project fee of ₹4,999, with no renewal. We build it and hand it over. The HostSync PMS can be added for ₹2,999/month per property, billed monthly.
• Complete Platform — ₹2,999/month per property (up to 10 rooms included, then ₹500/month per extra room; multi-property discounts as listed on our pricing page) for the booking engine, your website, the channel manager and the PMS, with no lock-in.

We do not charge commission on your bookings under either plan.

You run the property: guest calls, check-ins, on-property issues, and — after handover — your listings, content and pricing. Guest-facing contact numbers are yours, because guests need someone who can answer questions about the property itself.

On every plan, keeping the software running — security patches, certificate renewals and backups — is our responsibility at no extra charge. Where a plan describes the property as self-managed, that refers to your data, listings and pricing, not to server maintenance.

Your OTA accounts, your domain, your brand assets and your guest data remain yours throughout and after the engagement. We do not hold them hostage, and we will hand over what we hold on request when an engagement ends.

• Setup and one-time fees are payable before work begins, unless agreed otherwise in writing.
• Recurring fees are billed monthly or annually in advance.
• Taxes are charged in addition where applicable.
• We may suspend services on accounts more than 30 days overdue, after giving you notice.

Either side may end an engagement with 30 days written notice. Fees already earned up to the end of the notice period remain payable. Complete Platform has no lock-in and can be cancelled at any time, effective at the end of the paid period. See our Cancellation & Refund Policy for what is refundable.

We do not guarantee a specific number of bookings, occupancy rate or revenue figure. Hospitality demand depends on season, location, pricing, the condition of the property and factors outside anyone's control. Any figures discussed are estimates, not commitments.

We depend on third-party platforms — OTAs, payment providers, hosting and messaging services. We are not responsible for outages, policy changes or account actions taken by those platforms, though we will help you resolve them.

To the extent permitted by law, our total liability arising from the services is limited to the fees you paid us in the three months before the claim arose. We are not liable for indirect or consequential losses, including lost bookings or lost profit.

• Give us accurate information about the property, and keep bookings recorded in the PMS up to date.
• Hold the licences and registrations your property needs to operate legally.
• Do not ask us to publish false or misleading claims about the property.

These terms are governed by the laws of India. Courts at Guwahati have exclusive jurisdiction over any dispute.

Dhriti Holidays, Guwahati, Assam, India. Email connect@hostsync.in, phone 8453028420 / 6003479257.